不同目的地將會有不同的預計交貨時間。澳門本地送貨，預計交貨時間是我們處理訂單後1－3個工作天。中國大陸 / 香港 / 台灣送貨，預計交貨時間是我們處理訂單後3－7個工作天。
進口關稅和相關的費用將由收件人負責，THE BIG APPLE將不會承擔任何費用。如希望查詢更多相關訊息，請聯繫您的當地海關部門。
THE BIG APPLE 保留一切最終解釋權。
Orders are shipped under standard shipping method via S.F. Express.
Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. Delays may also occur due to pending payment verifications or customs clearance.
Orders placed after 9:00am Monday to Friday (GMT+8) will be processed within 7 business days.
Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale and print products.
Estimated delivery times vary depending on the destination. For Macau Local delivery, the estimated delivery time would be 1-3 business day(s) after we have processed the order. For Mainland China, Hong Kong or Taiwan the estimate delivery time would be 3-7 business days after we have processed the order.
Other international countries, the estimate delivery time would be additional 5-10 business days after we have processed the order.
Please allow extra time for orders to be processed during public holidays and promotional periods. For a list of Macau public holidays, please click here. For details on public holidays in the destination country, please refer to your local government website. Note that delays may occur as a result of pending payment authorizations.
To check the status of the shipment, please visit “TRACK MY ORDER” and enter your tracking number.
Otherwise, you can also use the specific carrier’s website and enter the tracking number that we provided.
If you do not receive a tracking confirmation after 15 business days from the day you completed your payment, please kindly contact our customer service representatives at firstname.lastname@example.org for more information.
You can track your order here:
Please note: SF Express tracking numbers may take up to 24 hours to register in their tracking system.
Shipping Guide & Costs
Regular Fees: FREE Macau, Mainland China or Hong Kong shipping for orders over HK$1000
Import Taxes & Duties
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at THE BIG APPLE. For further details of charges, please contact your local customs office.
Customs & Regulations
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
Foreign Transaction Fees
Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank's pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.
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